Privacy Policy

Data privacy is of high importance for DUEDAHL and as we want to be transparent, we have a policy setting of how your personal data will be protected.

Privacy notice

Controller of your personal data:
The Danish company, DUEDAHL, is the controller of the personal data you submit to us and responsible for your personal data under the applicable data protection law.
DUEDAHL ApS
Strandstien 4A
3740 Svaneke
Denmark
VAT NO: DK-37795771

Where do we store your data:
DUEDAHL is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information.

Access to your data:
Your data may be shared within DUEDAHL. We never pass on, sell or swap your data for marketing purposes to third parties outside DUEDAHL

Legal ground for processing:
For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Your rights:
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact DUEDAHL that will provide you with your personal data via e-mail.
Right to portability:
Whenever DUEDAHL process your personal data based on your consent or agreement, you have the right to get a copy of your data. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You have the right to erase any personal data processed by DUEDAHL at any time except for the following situations:
*you have an ongoing matter with Customer Service.
*you have an open order which has not yet been shipped or partially shipped.
*you have an unsettled debt with DUEDAHL, regardless of the payment method.
*your debt has been sold to a third party within the last three years or one year for deceased customers.
*your credit application has been rejected within the last three months.
*if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing mails

Right to restriction:
You have the right to request that DUEDAHL restricts the process of your personal data under the following circumstances:
*if you object to process of your personal data, against DUEDAHLS legitimate interest, DUEDAHL shall restrict all processing of such data, pending the verification of the legitimate interest.
*if you claim that your personal data is incorrect, DUEDAHL must restrict all processing of such data pending the verification of the accuracy of the personal data.
*if the processing is unlawful you can oppose the erasure of personal data and insted request the restriction of the use of your personal data.
*if DUEDAHL no longer needs the personal data but it is required according to defending legal claims.

How to pursue your rights:
We take data protection very seriously and therefore handle your requests in relation to your rights stated above. You can always reach us at info@metteduedahl.com

Updates to our Privacy Notice:
We may need to update our privacy notice. The latest version is always available on our website www.metteduedahl.com. We will communicate any material changes to the privacy notice, for example the purpose of why we use your personal data, the identity of the controller or your rights.

Online purchase

How we use your personal data:
*We will use your personal data to manage your purchase online at DUEDAHL by processing your orders and returns by our online services, send you notifications of delivery status or in the event of any problems with the delivery of your items.
*We will use your personal data to manage your payments.
*We will also use your data in order to handle complaints and warranty matters for products.
*Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.

The type of personal data we process:
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information

Who has access to your personal data:
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above; companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

The legal ground to process your personal data:
The processing of your personal data is necessary for DUEDAHL to manage and deliver the order to you.

Customer service

Why do we use your personal data:
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.
We may also contact you if there is a problem with your order.

What types of personal data do we process:
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
* all correspondance in the matter

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

How long do we keep your data:
For one year unless;
*you have an ongoing matter with Customer Service.
*you have an unsettled debt with DUEDAHL, regardless of the payment method.
*your debt has been sold to a third party within the last three years or one year for deceased customers.
*your credit application has been rejected within the last three months.
*if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on DUEDAHL legitimite interest. DUEDAHL will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Prevention of misuse

Why do we use your personal data:
We will use your personal data for loss prevention management by seccuring that terms and conditions are being followed and to detect and prevent misuse of our services.
Your personal data will be used to prevent and investigate abuse of our services online, losses and fraud, by analizing online shopping behavior.

What types of personal data do we process:
*contact information such as name, address, telephone number and e-mail address
*customer number
*order history
*delivery information
*payment history

Who has access to your personal data:
Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

The legal ground to process your personal data:
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data:
We will keep your data for the time we need to prevent and/or report potentional fraud and other offenses.

Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on DUEDAHL:s legitimate interest by contacting info@metteduedahl.com

Cookies

A cookie is a small text file that is saved, and during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies:
We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site.

Who has access to your personal data:
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

How long do we save your data:
DUEDAHL does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

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