Terms & Conditions

With any purchase you automatically accept the following terms & conditions

General Info

The following Terms and Conditions of Sale concern the offer and sale of products on the website www.metteduedahl.com, owned and maintained by:
Duedahl ApS
Kirkebakken 5
3740 Svaneke

VAT number: DK-37795771

Trademarks & Copyright

All product designs, product names and content included on this website are protected by international copyright and trademark laws. These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

Payment

The following debit cards are accepted: Dankort / Visa, MasterCard, Maestro and JCB. All prices include 25% Danish VAT, but excluding shipping. Payment is not withdrawn before the order is shipped.
accepted creditcards

Return policy

You can request a return of your purchase within 14 days after delivery. You as the customer have additional 14 days to return the product for your own expense.

Only unused items can be returned – Include a copy of the original invoice. Please wrap and pack very carefully to ensure your returned product will not be damaged during shipping.

Guarantee

You have a 24-month warranty when you shop at www.metteduedahl.com, which means that you can get replaced, refunded or a reduction in price, depending on the specific situation around the individual product.
It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour.
In all other aspects the Danish Sale of Goods Act about lack rules apply to purchases.

Complaints about defects of the product must take place within two months after the defect is discovered, we will refund reasonable freight costs if the complaint is justified. The product must be sent to:
Duedahl ApS
Kirkebakken 5
3740 Svaneke
Denmark.

When returning a product please state what the problem is as detailed as possible.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for shipment, so we can reimburse your shipping costs.

Shipping & RETURNS

See our Shipping & Returns page.

Privacy

Your privacy is very important to us. We respect your privacy and we will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party but to execute your order, we need information about your name, address, telephone number and e-mail address.

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation.

Because of the Danish Accountancy Law we have to keep a record of this information for 5 years and according to the Danish Data Protection Act you have the right to know which information is kept. All information payment is entered through an encrypted and secure SSL line.

Photos & colours

It’s hard to reproduce exact shades and hues of a ceramic glaze under electric light. Every care has been made to ensure that the description and specifications of our products are correct and that the represention of colour is as accurate as the production and photographic process allow. However we are not to be held responsible for any variation in colour caused by the browser software, mobile phone or computer system used by the customer.

Cookies & Privacy Policy

By using this website, you accept the use of cookies. You are in your right to turn the feature off in your browser.

We use cookies to improve our website and make it as user-friendly as possible. We collect several types of information. This information is completely anonymous and cannot be used to identify you.

Images & Colours

We have made every effort to ensure that the description and specifications of the products are correct and that colours are reproduced as accurate as production and photographic process allows. We shall not be liable for any variation in colour caused by the browser software, mobile phone or computer system used by the customer.

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PLEASE NOTE: Orders made between 27 April and 7 May 2017 will be sent 8 May 2017.